Refund Policy for vidispot.com

At vidispot.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and our obligations.

Refund Policy

1. Eligibility for Refunds

   • Subscriptions: Refunds for subscription plans (monthly/annual) are available within the first 14 days of purchase if you haven't used the service extensively or violated our Terms of Service.
   • One-Time Purchases: For one-time purchases of premium content (e.g., exclusive videos, paid downloads), refunds are available within 7 days of purchase unless the content has been fully accessed or downloaded.
   • Channel Memberships: Refunds for channel memberships are not typically offered due to the nature of the service. However, if you believe you were wrongfully charged, please contact our support team.

2. Non-Refundable Items

   • Donations or contributions to creators.
   • Gift cards and promotional items.
   • Any fees or charges paid to third parties.

3. Requesting a Refund

   • To request a refund, please contact our support team at [Support Email Address] with the following information:
     • Your full name and email address associated with the account.
     • Order number or transaction ID.
     • The reason for the refund request.
   • Our team will review your request and respond within 3-5 business days.

4. Refund Process

   • Once your refund request is approved, the refund will be processed to your original payment method within 7-10 business days.
   • Depending on your payment provider, it may take additional days for the refund to reflect in your account.

5. Partial Refunds

   • In certain situations, partial refunds may be granted:
     • If the service was partially used.
     • If a subscription was canceled after the refund eligibility period.

6. Refund Denials

   • Refund requests may be denied if:
     • The refund request is made after the eligibility period.
     • The service was used extensively or violated our Terms of Service.
     • There is evidence of abuse or fraudulent activity.

Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on this page. Please review this page periodically for updates.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to our support team at:

support@vidispot.com

+49 221 790770 07

Waidmarkt 11

50676 Köln